Book Your Activity

Last Updated: August 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or e-ticket will be issued upon successful confirmation.

• Guests should check all booking details and notify HolidayKart promptly of any errors.

2. Ticket Validity

• Space & Time Cube admission is valid only for the selected date and applicable entry period stated on the booking.

• Tickets cannot be transferred or changed unless permitted by the attraction operator.

• Guests must present a valid booking voucher or e-ticket upon arrival.

3. Space & Time Cube

• Entry is subject to the inclusions of the selected ticket.

• Access to individual installations, rooms, interactive areas, or experiences may be temporarily restricted due to maintenance, technical issues, safety requirements, or operational reasons.

• Guests must follow all instructions provided by attraction staff.

• Appropriate behaviour is required throughout the attraction.

4. Chocolate Ville

• Entry to Chocolate Ville is subject to its operating hours and venue conditions.

• Restaurant seating is subject to availability.

• Food, beverages, and other purchases are included only if specifically mentioned in the selected package.

• Guests are responsible for any additional purchases made at the venue.

5. Visit Timing

• Guests are responsible for reaching both venues within the applicable operating or booking periods.

• Late arrival may result in reduced visiting time or missed admission.

• Missed services due to late arrival are generally non-refundable.

6. Photography & Recording

• Personal photography is generally permitted where allowed by the venue.

• Commercial photography, professional filming, drones, or specialised equipment may require prior permission.

• Guests must comply with any photography restrictions issued by venue staff.

7. Children & Infants

• Child and infant admission is subject to the applicable age, height, and ticketing requirements of the attraction.

• Parents or guardians are responsible for supervising children and infants.

• Please refer to the separate Child & Infant Policy.

8. Guest Responsibilities

Guests must:

• Carry a valid booking voucher or ticket.

• Follow venue rules and safety instructions.

• Behave respectfully towards staff and other visitors.

• Remain within designated visitor areas.

• Take responsibility for their personal belongings.

9. Personal Belongings

HolidayKart and the attractions are not responsible for loss, theft, or damage to personal belongings.

Guests are responsible for their passports, mobile phones, cameras, wallets, valuables, and other personal items.

10. Operational Changes

The attractions may modify operating hours, access arrangements, installations, facilities, or services due to weather, maintenance, technical issues, safety requirements, government regulations, or other operational circumstances.

11. Liability

HolidayKart acts as a booking facilitator for the services included in the selected package.

HolidayKart is not responsible for delays, venue closures, traffic, weather conditions, technical issues, changes to attraction schedules, or other circumstances beyond our reasonable control.

12. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

Last Updated: August 2026

1. Cancellation 24 Hours or More Before the Visit

Cancellations made at least 24 hours before the scheduled visit date/time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled visit are 100% non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are non-refundable.

• No refund will be provided for guests who fail to arrive.

• No refund will be provided for late arrival resulting in missed admission or reduced visiting time.

• No refund will be provided for unused services due to personal reasons or changes in travel plans.

4. Date Changes & Rescheduling

Requests to change the visit date must be made at least 24 hours before the scheduled visit and are subject to availability and approval by the relevant attraction operator.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

5. Space & Time Cube – Temporary Closures

Individual installations, rooms, interactive experiences, or facilities may occasionally be unavailable due to maintenance, technical issues, safety requirements, or operational reasons.

Temporary closure of an individual attraction feature does not automatically qualify for a full refund where the main admission remains available.

6. Chocolate Ville

Temporary closure of individual restaurants, shops, decorative areas, or facilities at Chocolate Ville does not automatically qualify for a refund where access to the venue remains available.

Food and beverages purchased separately are subject to the individual outlet's terms and are generally non-refundable once ordered.

7. Attraction Closure

If either attraction officially closes or the booked experience is cancelled by the relevant operator, HolidayKart will assist with the rescheduling or refund option offered by the operator.

8. Weather & Operational Conditions

Changes caused by weather, maintenance, technical issues, safety requirements, government regulations, or other circumstances beyond reasonable control do not automatically qualify for a refund.

9. Refund Processing

Approved refunds will normally be processed through the original payment method. The time required for the refund to reach the guest's account may vary depending on the payment provider or bank.

10. Final Cancellation Terms

The cancellation conditions stated on the confirmed booking voucher or ticket will apply to the specific reservation. Where special promotional or attraction-specific conditions apply, those conditions will prevail.

Last Updated: August 2026

At HolidayKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book the Space & Time Cube (Main Hall) + Chocolate Ville experience through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Visit Date

• Number of Guests

• Guest age information where required for ticket eligibility

• Hotel or transfer details, where applicable

• Special Requests

• Dietary information voluntarily provided by you

• Payment information required to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your booking

• Issue booking vouchers or tickets

• Coordinate with Space & Time Cube and/or Chocolate Ville where necessary

• Arrange transportation where included

• Confirm applicable child or adult ticket categories

• Communicate visit timings and important updates

• Provide customer support

• Process payments and refunds where applicable

• Comply with applicable legal and regulatory requirements

3. Information Sharing

We may share only the information reasonably necessary to fulfil your booking with:

• Space & Time Cube or its authorised operator

• Chocolate Ville or its authorised operator, where necessary

• Transportation providers, where transfers are included

• Payment service providers

• Government authorities where required by law

HolidayKart does not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers.

5. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance the browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes or complaints

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications

• Ask questions about how your personal information is collected or used

Requests may be subject to applicable legal or operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, security, or content of third-party websites. Guests are encouraged to review the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for Space & Time Cube (Main Hall) + Chocolate Ville, you acknowledge that you have read and understood this Privacy Policy.