Book Your Activity

Last Updated: August 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or e-ticket will be issued after successful confirmation.

• Guests must check the booking details and inform HolidayKart immediately of any errors.

2. Ticket Validity

• The ticket is valid only for the selected date and the tiger experience specified in the booking.

• Tickets are non-transferable unless otherwise permitted by the park.

• Guests must present a valid booking voucher or e-ticket upon arrival.

3. Big Tiger Experience

• The Big Tiger experience is subject to the park's current operating procedures, animal welfare requirements, and safety rules.

• The specific tiger available for the experience may vary according to the park's operational decision.

• Guests are not guaranteed interaction with a particular tiger or animal.

• Animal interaction is subject to the animal's behaviour, health, welfare, and suitability on the day of the visit.

• The park may modify, shorten, suspend, or cancel an interaction whenever required for safety or animal welfare.

4. Guest Safety

Guests must strictly follow all instructions provided by the park's trained staff.

Guests must not:

• Approach an animal without permission.

• Touch, feed, tease, or disturb an animal unless specifically instructed by authorised staff.

• Use flash photography where prohibited.

• Make sudden movements or loud noises around the animals.

• Enter restricted areas.

• Attempt to conduct independent interaction with the animals.

5. Photography

• Photography is subject to the park's rules and staff instructions.

• Guests may be required to follow specific positioning and photography procedures.

• Professional or commercial photography may require separate permission.

• Photography opportunities are subject to animal behaviour and safety conditions.

6. Health & Fitness

Guests must inform park staff of any physical condition that may affect their ability to safely participate.

Guests should not participate if they are under the influence of alcohol, recreational drugs, or medication that may impair judgement or coordination.

The park may refuse participation where staff reasonably consider a guest's condition unsafe.

7. Children & Infants

• Child and infant participation is subject to the park's current age, height, weight, and safety requirements for the Big Tiger experience.

• These requirements may differ from the general admission requirements.

• A child who is permitted to enter the park may not necessarily be permitted to participate in the Big Tiger interaction.

• Parents or guardians must remain responsible for children throughout the visit.

• Please refer to the separate Child & Infant Policy below.

8. Personal Belongings

Guests are responsible for their passports, mobile phones, cameras, wallets, valuables, and other personal belongings.

HolidayKart and Tiger Park are not responsible for loss, theft, or damage to personal belongings.

9. Park Rules & Operational Changes

Tiger Park reserves the right to modify operating hours, animal interaction procedures, available tiger categories, visitor routes, or other facilities due to safety, animal welfare, weather, maintenance, or operational requirements.

10. Liability

HolidayKart acts as a booking facilitator for Tiger Park Pattaya.

HolidayKart is not responsible for changes in animal behaviour, temporary suspension of animal interaction, park operational changes, weather conditions, traffic, government regulations, or other circumstances beyond our reasonable control.

11. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Child & Infant Policy, Cancellation & Refund Policy, and Privacy Policy.

Last Updated: August 2026

1. Cancellation 24 Hours or More Before Visit

Cancellations made at least 24 hours before the scheduled visit date/time are eligible for a full refund, subject to the confirmed booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled visit are 100% non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are non-refundable.

• No refund will be provided for a no-show.

• No refund will be provided for late arrival resulting in a missed interaction.

• No refund will be provided where a guest chooses not to participate after arriving at the park.

• No refund will be provided for unused services due to personal reasons or changes in travel plans.

4. Child Eligibility

Guests are responsible for providing correct age, height, and other eligibility information at the time of booking.

If a child does not meet the applicable safety or eligibility requirements at the park, the Big Tiger interaction may be refused.

Where the interaction is refused because the guest does not meet the published eligibility requirements or has provided incorrect information, the booking will generally be non-refundable.

5. Animal Welfare & Safety

The park may suspend or cancel an animal interaction because of:

• Animal behaviour

• Animal health or welfare

• Weather

• Safety concerns

• Operational requirements

• Veterinary instructions

Where the park cancels the specific interaction and offers an alternative or refund, HolidayKart will assist according to the operator's policy.

6. Changes to Tiger Category

The availability of a particular tiger or interaction category is not guaranteed.

Changes made by the park due to animal welfare, safety, or operational reasons do not automatically qualify for a full refund where the park provides the booked service or an approved alternative.

7. Rescheduling

Requests to change the visit date must be made at least 24 hours before the scheduled visit and are subject to availability and operator approval.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

8. Refund Processing

Approved refunds will normally be returned through the original payment method. Processing times may vary depending on the payment provider or bank.

9. Final Terms

The cancellation conditions stated on the confirmed booking voucher or ticket will apply to the specific reservation. Special promotional or operator-specific conditions may override the standard HolidayKart cancellation policy.

Last Updated: August 2026

At HolidayKart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information may be collected and used when you enquire about or book the Tiger Park – Big Tiger experience through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Visit Date

• Number of Guests

• Age of participating guests

• Height and/or weight information where required to confirm eligibility

• Hotel or transfer details, where applicable

• Special Requests

• Payment information required to process your booking

2. How We Use Your Information

Information may be used to:

• Confirm and manage your booking

• Verify applicable ticket categories

• Confirm child eligibility for the selected tiger experience

• Issue booking vouchers or tickets

• Coordinate with Tiger Park or its authorised operator

• Arrange transportation where included

• Communicate important booking and safety information

• Provide customer support

• Process payments and refunds

• Comply with applicable legal or regulatory requirements

3. Information Sharing

We may share only information reasonably necessary to fulfil your booking with:

• Tiger Park Pattaya or its authorised operator

• Transportation providers, where applicable

• Payment service providers

• Government authorities where legally required

HolidayKart does not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Age, Height & Eligibility Information

Where age, height, weight, or other information is required to determine participation eligibility, such information may be shared with the attraction operator solely for booking, safety, and eligibility purposes.

5. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers.

6. Data Security

We use reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

7. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember preferences

• Analyse website traffic

• Improve website performance

• Enhance the browsing experience

Guests may disable cookies through their browser settings, although some website functions may be affected.

8. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Complete and manage bookings

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

9. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion where legally permitted

• Withdraw consent for marketing communications

• Ask questions about how your information is collected or used

10. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices or security of third-party websites. Guests should review the relevant third-party privacy policy before providing personal information.

11. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any revised version will be published with an updated "Last Updated" date.

12. Contact Us

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for Tiger Park – Big Tiger, Pattaya, you acknowledge that you have read and understood this Privacy Policy.