Book Your Activity

Last Updated: August 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or e-ticket will be issued upon successful confirmation.

• Guests should check all booking details and notify HolidayKart promptly of any errors.

2. Ticket Validity

• Tickets are valid only for the selected visit date.

• Tickets cannot be transferred to another date or person unless permitted by the attraction operator.

• Guests must present a valid booking voucher or ticket at the entrance.

3. Safari Park & Marine Park

• Entry to Safari Park and Marine Park is subject to the inclusions of the selected package.

• Access to individual attractions, animal exhibits, shows, or activities is subject to park operating conditions.

• The sequence and timing of activities may vary depending on the park's daily schedule.

4. Animal Shows & Presentations

• Show timings, programmes, performers, and animal presentations are subject to change without prior notice.

• Individual shows may be temporarily suspended or cancelled due to weather, animal welfare, maintenance, safety, or operational requirements.

• Guests must follow all instructions provided by park staff.

• Guests must not feed, touch, or interact with animals unless expressly permitted and supervised by authorised park staff.

5. Safari Park Experience

• The safari experience is subject to the park's operating schedule and safety procedures.

• Wildlife sightings cannot be guaranteed, as animals move freely within designated areas.

• Guests must remain inside the designated vehicle or follow all instructions given by park staff during the safari experience.

6. Lunch

• Lunch is included only where specifically stated in the selected package.

• The buffet menu and available dishes may change without prior notice.

• Guests with food allergies or dietary requirements should inform HolidayKart at the time of booking.

• Specific dietary arrangements cannot always be guaranteed.

7. Arrival & Entry

• Guests should arrive at the park with sufficient time to complete admission procedures and enjoy the scheduled activities.

• Late arrival may result in missed shows, activities, or other inclusions.

• Missed services due to late arrival are generally non-refundable.

8. Children & Infants

• Child and infant admission is subject to the applicable age, height, and ticketing requirements.

• Parents or guardians are responsible for supervising children and infants throughout the visit.

• Please refer to the separate Child & Infant Policy.

9. Personal Belongings

Guests are responsible for their passports, mobile phones, cameras, wallets, valuables, and other personal belongings.

HolidayKart and the attraction are not responsible for loss, theft, or damage to personal belongings.

10. Guest Responsibilities

Guests must:

• Carry a valid booking voucher or ticket.

• Follow park rules and safety instructions.

• Behave respectfully towards staff, other visitors, and animals.

• Remain within designated visitor areas.

• Follow all instructions relating to animal safety.

11. Liability

HolidayKart acts as a booking facilitator for Safari World & Marine Park and the services included in the selected package.

HolidayKart is not responsible for delays, attraction closures, changes to show schedules, animal-related programme changes, weather conditions, traffic, government regulations, or other circumstances beyond our reasonable control.

12. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

Last Updated: August 2026

1. Cancellation 24 Hours or More Before the Visit

Cancellations made at least 24 hours before the scheduled visit date/time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled visit are 100% non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are non-refundable.

• No refund will be provided for guests who fail to arrive at the attraction.

• No refund will be provided for late arrival resulting in missed shows, activities, or park services.

• No refund will be provided for unused services due to personal reasons or changes in travel plans.

4. Date Changes & Rescheduling

Requests to change the visit date must be made at least 24 hours before the scheduled visit and are subject to availability and approval by the attraction operator.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

5. Show or Animal Presentation Changes

Individual animal shows, presentations, or scheduled programmes may be changed, suspended, or cancelled due to animal welfare, weather, safety, maintenance, or operational requirements.

The cancellation or modification of an individual show does not automatically qualify for a full refund where the park remains open and the main admission is provided.

6. Weather & Operational Conditions

Temporary closure or modification of individual attractions due to weather, maintenance, safety requirements, or operational reasons does not automatically qualify for a full refund if the park remains operational.

7. Lunch

Changes to individual buffet dishes or menu items due to availability or operational reasons do not automatically qualify for a refund where the lunch service remains available.

8. Attraction Closure

If Safari World & Marine Park is officially closed or the booked experience is cancelled by the operator, HolidayKart will assist with the rescheduling or refund option offered by the attraction operator.

9. Refund Processing

Approved refunds will normally be processed through the original payment method. The time required for the refund to reach the guest's account may vary depending on the payment provider or bank.

10. Final Cancellation Terms

The cancellation conditions stated on the confirmed booking voucher or ticket will apply to the specific reservation. Where special promotional or attraction-specific conditions apply, those conditions will prevail.

Last Updated: August 2026

At HolidayKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book Safari World & Marine Park with Lunch through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Visit Date

• Number of Guests

• Guest age information where required for ticket eligibility

• Hotel or transfer details, where applicable

• Dietary requirements voluntarily provided by you

• Special Requests

• Payment information required to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your booking

• Issue booking vouchers or tickets

• Coordinate with the attraction operator

• Arrange transportation where included

• Confirm applicable child or adult ticket categories

• Communicate visit timings and important updates

• Communicate dietary requirements where necessary

• Provide customer support

• Process payments and refunds where applicable

• Comply with applicable legal and regulatory requirements

3. Information Sharing

We may share only the information reasonably necessary to fulfil your booking with:

• Safari World & Marine Park or its authorised operator

• Transportation providers, where transfers are included

• Restaurant or food service providers, where necessary

• Payment service providers

• Government authorities where required by law

HolidayKart does not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers.

5. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance the browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes or complaints

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications

• Ask questions about how your personal information is collected or used

Requests may be subject to applicable legal or operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, security, or content of third-party websites. Guests are encouraged to review the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for Safari World & Marine Park with Lunch, you acknowledge that you have read and understood this Privacy Policy.