Book Your Activity

Last Updated: July 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or e-ticket will be issued upon successful confirmation.

• Guests should check all booking details and notify HolidayKart promptly of any errors.

2. Ticket Validity

• Tickets are valid only for the date and time specified on the booking confirmation.

• Tickets cannot be transferred, rescheduled, or exchanged unless permitted by the attraction operator.

• Entry is subject to the venue's applicable admission requirements and ticket conditions.

3. Operating Hours & Time Slot

• The selected experience is scheduled for the confirmed evening time slot, generally 16:00 hrs to 18:30 hrs.

• Guests are advised to arrive according to the time stated on their booking voucher.

• Operating hours, admission times, and attraction schedules may change due to operational requirements.

4. Venue Entry

• Guests must present a valid booking voucher or e-ticket at the designated entrance.

• Additional identification may be requested by the attraction.

• The venue reserves the right to refuse entry to guests who do not comply with venue rules or safety requirements.

5. Skyverse Experience

• Access to Skyverse is subject to the inclusions of the ticket category booked.

• Specific installations, digital experiences, displays, or interactive elements may be temporarily unavailable due to maintenance, technical issues, or operational requirements.

• Such temporary closures do not automatically qualify for a refund.

6. Observation & Outdoor Areas

• Access to observation decks or outdoor areas is subject to the ticket purchased and venue operating conditions.

• Access may be restricted or temporarily suspended due to weather, strong winds, rain, safety concerns, or other operational reasons.

• Guests must follow all safety instructions issued by venue staff.

7. Photography & Recording

• Photography may be permitted in designated areas, subject to venue rules.

• Professional equipment, tripods, drones, or other recording equipment may require prior permission or may be prohibited.

• Guests must follow all instructions regarding photography and recording.

8. Guest Responsibilities

• Guests must comply with all venue rules and staff instructions.

• Appropriate and respectful behaviour is expected.

• Guests may be refused entry or asked to leave for disruptive, unsafe, or inappropriate behaviour.

• Guests are responsible for their personal belongings.

9. Children & Infants

• Children and infants are subject to the attraction's applicable age, height, and ticketing requirements.

• Parents or guardians are responsible for supervising children and infants at all times.

• Please refer to the separate Child & Infant Policy.

10. Liability

• HolidayKart acts as a booking facilitator for the Mahanakhon SkyTower Skyverse experience.

• HolidayKart is not responsible for delays, temporary closures, weather-related restrictions, technical issues, changes to operating hours, or other circumstances beyond our reasonable control.

• Any refund, rescheduling, or alternative arrangement will be subject to the attraction operator's applicable policy.

11. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

Last Updated: July 2026

1. Cancellation 24 Hours or More Before the Visit

Cancellations made at least 24 hours before the scheduled visit time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled visit time are non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are 100% non-refundable.

• No refund will be provided for guests who fail to attend the attraction.

• No refund will be provided for guests who arrive after the permitted admission time where entry is refused.

• No refund will be provided for unused tickets due to personal reasons or changes in travel plans.

4. Date Changes & Rescheduling

Requests to change the visit date or time must be made at least 24 hours before the scheduled visit and are subject to availability and approval by the attraction operator.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

5. Weather Conditions

If outdoor observation areas are temporarily closed or restricted due to rain, strong winds, storms, or other weather conditions, the ticket remains subject to the attraction operator's policy.

Temporary restriction of an outdoor area does not automatically qualify for a full refund where the attraction itself remains operational.

6. Attraction Closure

If the attraction operator officially closes the venue or cancels the experience for safety, technical, government, or operational reasons, HolidayKart will assist with the rescheduling or refund option offered by the attraction operator.

7. Partial Access

If some installations, displays, observation areas, or experiences are unavailable while the attraction remains open, this does not automatically qualify for a full or partial refund.

8. Refund Processing

Approved refunds will be processed through the original payment method wherever possible. The time required for the refund to reach the guest's account may vary depending on the payment provider or bank.

9. Final Cancellation Terms

The cancellation conditions stated on the booking confirmation or e-ticket will apply to the specific reservation. Where special promotional or attraction-specific conditions apply, those conditions will prevail.

Last Updated: July 2026

At HolidayKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book the Mahanakhon SkyTower Skyverse experience through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Visit Date and Time

• Number of Guests

• Guest age information where required for ticketing

• Special Requests voluntarily provided by you

• Hotel or transfer details, where applicable

• Payment information required to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your booking

• Issue e-tickets or booking vouchers

• Coordinate with the attraction operator

• Arrange transfers where included

• Confirm ticket eligibility

• Communicate booking updates and visit information

• Provide customer support

• Process payments and refunds, where applicable

• Comply with applicable legal and regulatory requirements

3. Information Sharing

We may share only the information reasonably necessary to fulfil your booking with:

• Attraction operators

• Ticketing or reservation partners

• Transportation providers, where transfers are included

• Payment service providers

• Government authorities or official bodies where required by law

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers. Payment information is handled according to the relevant payment provider's security and privacy practices.

5. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember your preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance your browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Your personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes or complaints

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications at any time

• Ask questions about how your personal information is collected or used

Requests may be subject to applicable legal or operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for the Mahanakhon SkyTower Skyverse experience through HolidayKart, you acknowledge that you have read and understood this Privacy Policy.