Book Your Activity

Last Updated: July 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or e-ticket will be issued upon successful confirmation.

• Guests should review all booking details carefully and notify HolidayKart promptly if any information is incorrect.

2. Ticket Validity

• Tickets are valid only for the selected date and Daytime Entry period (10:00 hrs–15:00 hrs).

• Tickets cannot be transferred to another date or person unless permitted by the attraction operator.

• Re-entry may not be permitted once the ticket has been scanned.

3. Admission

• Guests are advised to arrive at the venue according to the confirmed booking time.

• Entry is subject to the attraction's operating hours and admission procedures.

• Security screening may be conducted before entry.

4. Skyverse Experience

• Admission includes only the attractions and experiences specifically stated in the selected package.

• Certain interactive exhibits, installations, or experiences may be temporarily unavailable due to maintenance, safety, or operational requirements.

• The attraction may modify or suspend individual experiences without prior notice when necessary.

5. Observation & Viewing Areas

• Access to observation and viewing areas is subject to weather conditions, venue regulations, safety requirements, and operational considerations.

• Certain sections may be temporarily closed due to adverse weather, maintenance, special events, or safety reasons.

6. Photography & Recording

• Personal photography may be permitted in designated areas.

• Commercial photography, professional filming, tripods, drones, or specialised equipment may require prior approval.

• Guests must comply with all photography and recording instructions issued by venue staff.

7. Guest Responsibilities

• Guests must carry a valid booking voucher or e-ticket.

• Appropriate behaviour is expected throughout the visit.

• Guests must follow instructions issued by venue staff and security personnel.

• Running, climbing barriers, or engaging in unsafe behaviour is prohibited.

8. Accessibility

• Certain attractions, exhibits, or viewing areas may have accessibility limitations.

• Guests requiring special assistance are encouraged to contact HolidayKart before booking.

9. Personal Belongings

• Guests are responsible for their personal belongings, including mobile phones, cameras, wallets, passports, and other valuables.

• HolidayKart and the attraction are not responsible for loss, theft, or damage to personal belongings.

10. Liability

• HolidayKart acts as a booking facilitator for Mahanakhon SkyTower and the services included in the selected package.

• HolidayKart is not responsible for delays, temporary closures, weather-related restrictions, maintenance, government regulations, or other circumstances beyond our reasonable control.

• Any refund or rescheduling will be subject to the attraction operator's applicable policy.

11. Acceptance of Terms

By completing a booking, guests acknowledge that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

Last Updated: July 2026

1. Cancellation 24 Hours or More Before Visit

Cancellations made at least 24 hours before the scheduled visit or entry time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled visit or entry time are non-refundable.

3. No-Show

• Guests who fail to arrive during the valid entry period will be treated as no-shows.

• No refund will be provided for missed entry.

• No refund will be provided for unused tickets or services due to personal reasons.

• No refund will be provided if guests arrive after the permitted entry period and admission is refused by the attraction.

4. Date or Time Changes

Requests to change the visit date or entry period must be made at least 24 hours before the scheduled visit and are subject to ticket availability and approval by the attraction operator.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

5. Attraction Closure

If the attraction is closed or access is suspended due to adverse weather, maintenance, government directives, safety concerns, or other operational reasons, HolidayKart will assist with the rescheduling or refund option provided by the attraction operator.

6. Partial Attraction Closure

Temporary closure or unavailability of individual exhibits, interactive installations, observation areas, or other facilities does not automatically qualify for a refund if the main attraction remains operational.

7. Weather Conditions

Certain viewing areas may be affected by weather conditions. Reduced visibility, rain, clouds, or other weather-related conditions do not automatically qualify for a refund when the attraction remains open.

8. Refund Processing

Approved refunds will normally be processed through the original payment method. The time required for the refund to reach the guest's account may vary depending on the payment provider or financial institution.

9. Final Cancellation Terms

The cancellation conditions stated on the confirmed booking voucher or ticket will apply to the specific reservation. Where special promotional or attraction-specific conditions apply, those conditions will prevail.

Last Updated: July 2026

At HolidayKart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book the Mahanakhon SkyTower – Skyverse Daytime Experience through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Visit Date and Entry Period

• Number of Guests

• Guest age or height information where required for ticket eligibility

• Hotel or transfer details, where applicable

• Special Requests voluntarily provided by you

• Payment information necessary to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your booking

• Issue admission tickets or booking vouchers

• Coordinate with the attraction operator where necessary

• Communicate important information regarding your visit

• Provide customer support before and after your visit

• Process payments and approved refunds

• Comply with applicable legal and regulatory obligations

3. Information Sharing

We may share only the information necessary to fulfil your booking with:

• Mahanakhon SkyTower or its authorised operator

• Payment service providers

• Transportation providers, where applicable

• Government authorities where required by law

HolidayKart does not sell, rent, or disclose your personal information to third parties for their independent marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally retain complete credit or debit card details after payment processing through third-party payment providers.

5. Data Security

We implement reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance the browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes where applicable

Information that is no longer required may be securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications

• Ask questions about how your information is collected and used

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices or content of external websites. Guests are encouraged to review the relevant privacy policies before providing personal information.

10. Changes to This Privacy Policy

HolidayKart reserves the right to update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for the Mahanakhon SkyTower – Skyverse Daytime Experience, you acknowledge that you have read and understood this Privacy Policy.