Book Your Activity

Last Updated: July 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or confirmation will be issued upon successful confirmation.

• Guests should verify all booking details and notify HolidayKart promptly if any information is incorrect.

2. Park Admission

• Admission is valid only for the date stated on the booking voucher.

• Included attractions and activities depend on the package selected at the time of booking.

• Guests must retain their booking voucher throughout the visit.

• Park management reserves the right to modify operating arrangements when necessary.

3. Rides & Attractions

• Rides and attractions are subject to height, age, weight, health, and safety restrictions.

• Certain rides may not be suitable for young children, pregnant guests, or guests with specific medical or physical conditions.

• Guests must follow all safety instructions and restrictions displayed at each attraction.

• Rides may be temporarily closed for maintenance, weather, safety checks, technical issues, or operational reasons.

• Temporary closure of individual rides does not automatically qualify for a refund.

4. Snow Town

• Snow Town access is included only where specifically stated in the selected package.

• Guests must follow the safety instructions and rules applicable to the snow attraction.

• Appropriate clothing and safety equipment may be required or provided according to the attraction's operating arrangements.

• Snow Town operating hours and conditions may change without prior notice.

5. Unlimited Go-Kart

• Unlimited go-kart access is subject to the operating hours and rules of the go-kart facility.

• Participation is subject to applicable age, height, weight, and safety requirements.

• The attraction may limit or temporarily suspend rides for safety, maintenance, weather, crowd control, or operational reasons.

• Unlimited access does not guarantee continuous or priority access without waiting time.

• Guests must follow all instructions issued by go-kart staff.

• Failure to meet the safety requirements may result in refusal of participation without refund.

6. Lunch

• Lunch is included only where specifically stated in the selected package.

• Menu items and dining arrangements may vary depending on availability and operational requirements.

• Guests with food allergies or dietary requirements should inform HolidayKart at the time of booking.

• Specific dishes or dietary requests cannot always be guaranteed.

7. Transportation

• Hotel pick-up and drop-off are included only if specifically stated in the selected package.

• Vehicle type may vary depending on group size, availability, and operational requirements.

• Bangkok traffic may affect pick-up times and travel duration.

• Guests are responsible for being ready at the confirmed pick-up location and time.

8. Guest Responsibilities

• Guests must carry their booking voucher or confirmation.

• Guests must comply with all park rules, safety instructions, height restrictions, and staff directions.

• Appropriate and respectful behaviour is expected throughout the visit.

• Guests are responsible for supervising children and accompanying family members.

9. Personal Belongings

• Guests are responsible for their personal belongings, including mobile phones, cameras, wallets, passports, and valuables.

• HolidayKart and the attraction operator are not responsible for loss, theft, or damage to personal belongings.

10. Children & Infants

• Children and infants are subject to the applicable park, ride, and ticketing requirements.

• Some attractions may have specific height or age restrictions.

• Parents or guardians are responsible for supervising children and infants at all times.

• Please refer to the separate Child & Infant Policy for detailed conditions.

11. Weather & Operational Changes

• Outdoor attractions may be affected by weather conditions.

• The attraction operator may close or modify rides and activities when required for safety or operational reasons.

• Such changes do not automatically qualify for a refund.

12. Liability

• HolidayKart acts as a booking facilitator for Dream World and the services included in the selected package.

• HolidayKart is not responsible for ride closures, delays, weather conditions, operational changes, park restrictions, traffic, or other circumstances beyond our reasonable control.

• Any refund, rescheduling, or alternative arrangement will be subject to the applicable attraction operator's policy.

13. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

Last Updated: July 2026

1. Cancellation 24 Hours or More Before the Visit

Cancellations made at least 24 hours before the scheduled visit date/time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled visit are non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are 100% non-refundable.

• No refund will be provided for guests who fail to arrive at the designated pick-up point or attraction.

• No refund will be provided for late arrival resulting in missed services.

• No refund will be provided for unused tickets, rides, meals, or activities due to personal reasons.

4. Date Changes & Rescheduling

Requests to change the visit date must be made at least 24 hours before the scheduled visit and are subject to availability and approval by the attraction operator.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

5. Ride or Activity Closures

Temporary closure of rides, Snow Town, go-kart facilities, or individual attractions due to maintenance, weather, safety requirements, technical issues, or operational reasons does not automatically qualify for a refund.

6. Go-Kart Availability

The unlimited go-kart inclusion is subject to operating hours, safety requirements, participant eligibility, and availability.

Temporary suspension or limitation of go-kart rides for safety or operational reasons does not automatically qualify for a refund.

7. Park Closure

If the attraction operator officially closes the park or cancels the booked experience before the visit, HolidayKart will assist with the applicable rescheduling or refund offered by the attraction operator.

8. Lunch

Changes to the lunch menu, individual food items, or dining arrangements due to availability or operational reasons do not automatically qualify for a refund.

9. Refund Processing

Approved refunds will be processed through the original payment method wherever possible. The time required for the refund to reach the guest's account may vary depending on the payment provider or bank.

10. Final Cancellation Terms

The cancellation conditions stated on the booking confirmation or tour voucher will apply to the specific reservation. Where special promotional or attraction-specific conditions apply, those conditions will prevail.

Last Updated: July 2026

At HolidayKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book the Dream World experience through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Travel Date

• Number of Guests

• Hotel or Pick-up Details

• Guest age or height information where required for ticketing or activity eligibility

• Special Requests or Requirements voluntarily provided by you

• Dietary Requirements, where relevant

• Information required for arranging transportation or attraction services

• Payment information required to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your booking

• Issue booking vouchers or confirmations

• Coordinate with the attraction operator

• Arrange transportation where included

• Confirm eligibility for applicable activities

• Communicate pick-up information and visit details

• Provide customer support before, during, and after the visit

• Process payments and refunds, where applicable

• Comply with applicable legal and regulatory requirements

3. Information Sharing

We may share only the information reasonably necessary to fulfil your booking with:

• Dream World or relevant attraction operators

• Go-kart facility operators

• Transportation providers, where transfers are included

• Restaurant or food service providers, where required

• Payment service providers

• Government authorities or official bodies where required by law

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

5. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember your preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance your browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Your personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes or complaints

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications at any time

• Ask questions about how your personal information is collected or used

Requests may be subject to applicable legal or operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for the Dream World experience through HolidayKart, you acknowledge that you have read and understood this Privacy Policy.