Book Your Activity

Last Updated: July 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or tour confirmation will be issued upon successful confirmation.

• Guests should verify all booking details and notify HolidayKart promptly if any information is incorrect.

2. Tour Schedule & Itinerary

• The tour operates according to the itinerary and schedule confirmed at the time of booking.

• The order of visits may be changed due to traffic, market conditions, train schedules, weather, local events, government regulations, or operational requirements.

• The tour operator reserves the right to modify the itinerary when necessary while making reasonable efforts to provide the advertised experiences.

3. Maeklong Railway Market

• The railway remains an operational railway line and guests must follow all safety instructions.

• The timing and frequency of trains passing through the market may change without prior notice.

• The train passing through the market is not guaranteed and depends on the actual railway operating schedule.

• Guests must remain in designated safe areas and follow instructions from the guide, local authorities, and market staff.

4. Damnoen Saduak Floating Market

• Market conditions, vendor availability, canal activity, and operating arrangements may vary.

• Where a long-tail boat ride is included in the selected package, the ride is subject to weather, water conditions, local regulations, and boat availability.

• If a boat ride is not included in the selected package, any optional boat ride must be arranged and paid for separately.

5. Transportation

• Transportation is included only where specifically stated in the selected package.

• Vehicle type may vary according to group size, availability, and operational requirements.

• Bangkok traffic and road conditions may affect pick-up times, travel duration, and the overall itinerary.

• Guests are responsible for being ready at the confirmed pick-up location and time.

6. Food & Shopping

• Food, drinks, shopping purchases, and optional activities are not included unless specifically stated in the selected package.

• Guests are responsible for checking prices before purchasing goods or services from local vendors.

• HolidayKart is not responsible for the quality, authenticity, pricing, or condition of products purchased directly from market vendors.

7. Guide Services

• A guide is included only where specifically stated in the selected package.

• Guide language and availability are subject to the booking confirmation.

• Guests must follow the guide's instructions throughout the tour.

8. Guest Responsibilities

• Guests must carry their booking voucher or confirmation during the tour.

• Guests are responsible for following safety instructions and remaining with the group.

• Appropriate and respectful behaviour is expected at all locations.

• Guests must take extra care around the railway tracks, canals, boats, and crowded market areas.

9. Children & Infants

• Children and infants are welcome subject to the applicable tour and transportation requirements.

• Parents or guardians are responsible for supervising children and infants throughout the tour.

• Please refer to the separate Child & Infant Policy for detailed conditions.

10. Personal Belongings

• Guests are responsible for their personal belongings, including passports, mobile phones, cameras, wallets, and valuables.

• HolidayKart and the tour operator are not responsible for loss, theft, or damage to personal belongings.

11. Weather & Unforeseen Circumstances

• The tour may be affected by weather, traffic, railway operations, market closures, water conditions, government restrictions, public events, or other circumstances beyond reasonable control.

• The operator may modify the itinerary or sightseeing sequence when necessary.

• Such changes do not automatically qualify for a refund.

12. Liability

• HolidayKart acts as a booking facilitator for the Damnoen Saduak Floating Market and Maeklong Railway Market tour.

• HolidayKart is not responsible for delays, train schedule changes, market closures, traffic congestion, weather conditions, boat operations, government restrictions, or other circumstances beyond our reasonable control.

• Any refund, rescheduling, or alternative arrangement will be subject to the applicable tour operator's policy.

13. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

Last Updated: July 2026

1. Cancellation 24 Hours or More Before the Tour

Cancellations made at least 24 hours before the scheduled tour departure time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled tour departure are non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are 100% non-refundable.

• No refund will be provided for guests who do not arrive at the designated pick-up location.

• No refund will be provided for guests who are unavailable at the confirmed pick-up time.

• No refund will be provided for unused services due to personal reasons or changes in travel plans.

4. Late Arrival

Guests are responsible for being ready at the confirmed pick-up time.

If a guest's delay causes the tour to be missed or prevents the scheduled itinerary from being completed, the booking will be treated as a no-show and will be non-refundable.

5. Date Changes & Rescheduling

Requests to change the tour date must be made at least 24 hours before the scheduled departure and are subject to availability and approval.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

6. Train Schedule Changes

The train passing through Maeklong Railway Market is dependent on the actual railway operating schedule.

A change in train timing or failure to see the train pass through the market does not automatically qualify for a refund, provided the market remains accessible and the tour operates as scheduled.

7. Market or Boat Operation Changes

If Damnoen Saduak Floating Market, Maeklong Railway Market, or an included boat service is affected by weather, safety restrictions, local regulations, temporary closure, or other circumstances beyond the operator's control, the operator may modify the itinerary or provide a reasonable alternative where possible.

Such changes do not automatically qualify for a full refund.

8. Refund Processing

Approved refunds will be processed through the original payment method wherever possible. The time required for the refund to reach the guest's account may vary depending on the payment provider or bank.

9. Final Cancellation Terms

The cancellation conditions stated on the booking confirmation or tour voucher will apply to the specific reservation. Where special promotional or tour-operator-specific conditions apply, those conditions will prevail.

Last Updated: July 2026

At HolidayKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book the Damnoen Saduak Floating Market + Maeklong Railway Market tour through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Travel Date

• Number of Guests

• Hotel or Pick-up Details

• Special Requests or Requirements voluntarily provided by you

• Information reasonably necessary for arranging transportation or boat services

• Payment information required to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your tour booking

• Issue booking vouchers or confirmations

• Coordinate with the tour operator and local service providers

• Arrange transportation where included

• Arrange boat services where included

• Communicate pick-up locations, timings, and tour updates

• Provide customer support before, during, and after the tour

• Process payments and refunds, where applicable

• Comply with applicable legal and regulatory requirements

3. Information Sharing

We may share only the information reasonably necessary to fulfil your booking with:

• Tour operators

• Transportation providers

• Boat operators, where applicable

• Local guides

• Payment service providers

• Government authorities or official bodies where required by law

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

5. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember your preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance your browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Your personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes or complaints

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications at any time

• Ask questions about how your personal information is collected or used

Requests may be subject to applicable legal or operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for the Damnoen Saduak Floating Market + Maeklong Railway Market tour through HolidayKart, you acknowledge that you have read and understood this Privacy Policy.