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International Buffet Dinner

Last Updated: July 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or cruise confirmation will be issued upon successful confirmation.

• Guests should check all booking details and notify HolidayKart promptly of any incorrect information.

2. Cruise Schedule & Departure

• The cruise operates according to the schedule confirmed at the time of booking.

• Guests must arrive at the designated pier and check-in point within the time stated on their booking confirmation.

• The cruise may not be able to wait for late-arriving guests.

• Missing the cruise due to late arrival or failure to reach the designated pier on time is considered a no-show and is non-refundable.

3. Departure Pier

• The departure pier is determined by the cruise programme and may vary depending on the selected booking.

• Guests must follow the pier and boarding instructions provided on their confirmed voucher.

• Guests are responsible for reaching the correct boarding point on time.

4. International Buffet Dinner

• An international buffet dinner is included where specifically stated in the selected package.

• The menu may include Thai and international dishes and may change according to availability.

• Specific dishes, menu items, or beverages are not guaranteed.

• Guests with food allergies or dietary requirements should inform HolidayKart at the time of booking.

• Specific dietary requests cannot always be guaranteed.

5. Seating

• Seating is allocated by the cruise operator according to availability and operational arrangements.

• Specific tables, seats, or views cannot be guaranteed unless expressly confirmed.

• Guests travelling together should make the booking under the same reservation wherever possible.

6. Entertainment

• Live music and onboard entertainment may form part of the cruise experience.

• Performers, music, programme content, entertainment schedule, and activities may change without prior notice due to operational requirements.

7. Weather & River Conditions

• The cruise operates subject to weather, river conditions, safety requirements, and applicable local regulations.

• The cruise operator may modify the route, schedule, boarding arrangements, or other operational aspects when necessary.

• Operational changes made for safety or other reasonable circumstances do not automatically qualify for a refund.

8. Guest Responsibilities

• Guests must carry their booking voucher or confirmation during the cruise.

• Guests are responsible for arriving at the designated pier on time.

• Appropriate and respectful behaviour is expected throughout the cruise.

• Guests must follow all instructions issued by the cruise crew and venue staff.

9. Personal Belongings

• Guests are responsible for their personal belongings, including passports, mobile phones, cameras, wallets, and valuables.

• HolidayKart and the cruise operator are not responsible for loss, theft, or damage to personal belongings.

10. Children & Infants

• Children and infants are subject to the applicable cruise ticketing and participation requirements.

• Parents or guardians are responsible for supervising children and infants throughout the cruise.

• Please refer to the separate Child & Infant Policy for detailed conditions.

11. Transportation

• Hotel pick-up and drop-off are included only if specifically stated in the selected package.

• Where transfers are included, pick-up times may vary depending on hotel location, traffic, and operational requirements.

• Guests are responsible for being ready at the confirmed pick-up location and time.

12. Liability

• HolidayKart acts as a booking facilitator for the Chao Phraya Princess Dinner Cruise and the services included in the selected package.

• HolidayKart is not responsible for delays, traffic, cruise schedule changes, route changes, weather conditions, river conditions, pier changes, government restrictions, or other circumstances beyond our reasonable control.

• Any refund, rescheduling, or alternative arrangement will be subject to the applicable cruise operator's policy.

13. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

International Buffet Dinner

Last Updated: July 2026

1. Cancellation 24 Hours or More Before the Cruise

Cancellations made at least 24 hours before the scheduled cruise departure time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled cruise departure are non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are 100% non-refundable.

• No refund will be provided for guests who fail to arrive at the designated pier on time.

• No refund will be provided for guests who miss the cruise due to late arrival.

• No refund will be provided for unused services due to personal reasons or changes in travel plans.

4. Date Changes & Rescheduling

Requests to change the cruise date must be made at least 24 hours before the scheduled departure and are subject to availability and approval by the cruise operator.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

5. Cruise Cancellation by Operator

If the cruise operator cancels the cruise before departure due to unsafe weather, river conditions, operational issues, government restrictions, or other circumstances, HolidayKart will assist with the applicable rescheduling or refund offered by the cruise operator.

6. Route or Programme Changes

Changes to the cruise route, sightseeing views, entertainment, performers, menu items, or seating arrangements do not automatically qualify for a refund where the cruise operates as scheduled.

7. Buffet Menu Changes

The international buffet menu may change due to food availability, operational requirements, or other circumstances.

A change to individual menu items does not automatically qualify for a refund.

8. Pier Changes

If the cruise operator changes the designated boarding pier, guests will be informed where reasonably possible.

Guests are responsible for following the updated boarding instructions. Failure to reach the revised pier on time may be treated as a no-show and will be non-refundable.

9. Refund Processing

Approved refunds will be processed through the original payment method wherever possible. The time required for the refund to reach the guest's account may vary depending on the payment provider or bank.

10. Final Cancellation Terms

The cancellation conditions stated on the booking confirmation or cruise voucher will apply to the specific reservation. Where special promotional or cruise-operator-specific conditions apply, those conditions will prevail.

International Buffet Dinner

Last Updated: July 2026

At HolidayKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book the Chao Phraya Princess Dinner Cruise through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Travel Date

• Number of Guests

• Hotel Details, where transfers are included

• Special Requests or Requirements voluntarily provided by you

• Dietary Requirements, where relevant

• Information reasonably necessary for arranging the cruise

• Payment information required to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your cruise booking

• Issue booking vouchers or confirmations

• Coordinate with the cruise operator

• Arrange hotel transfers where included

• Communicate pier location, boarding time, and cruise updates

• Communicate important operational or schedule changes

• Provide customer support before, during, and after the cruise

• Process payments and refunds, where applicable

• Comply with applicable legal and regulatory requirements

3. Information Sharing

We may share only the information reasonably necessary to fulfil your booking with:

• The cruise operator

• Transportation providers, where transfers are included

• Food or catering providers, where required

• Payment service providers

• Government authorities or official bodies where required by law

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

5. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember your preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance your browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Your personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes or complaints

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications at any time

• Ask questions about how your personal information is collected or used

Requests may be subject to applicable legal or operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for the Chao Phraya Princess Dinner Cruise through HolidayKart, you acknowledge that you have read and understood this Privacy Policy.