Book Your Activity

Grand Palace + Emerald Buddha + Reclining Buddha + Wat Arun

Last Updated: July 2026

1. Booking Confirmation

• All bookings are subject to availability and confirmation.

• Full payment is required to confirm the reservation.

• A booking voucher or tour confirmation will be issued upon successful confirmation.

• Guests should verify all booking details and notify HolidayKart promptly if any information is incorrect.

2. Tour Schedule & Itinerary

• The itinerary, visit sequence, duration, and timings may vary due to traffic, attraction operating hours, religious ceremonies, local events, weather, government regulations, or operational requirements.

• The tour operator reserves the right to change the order of visits when necessary.

• Every reasonable effort will be made to provide the advertised sightseeing experience.

• The actual time spent at each attraction may vary depending on crowd levels, local conditions, and operational requirements.

3. Grand Palace & Temple Entry

• Entrance fees are included only where specifically stated in the selected package.

• Access to the Grand Palace, Temple of the Emerald Buddha (Wat Phra Kaew), Wat Pho, and Wat Arun is subject to the applicable opening hours, visitor regulations, and local conditions.

• Attraction opening hours and access arrangements may change without prior notice.

• Certain areas may be temporarily closed due to royal, religious, government, maintenance, official events, or other circumstances beyond the operator's control.

• Where access to a particular area or attraction is restricted or unavailable, a reasonable alternative may be offered where possible.

• No refund will be provided for partial sightseeing or restricted access unless specifically determined by the tour operator.

4. Dress Code & Temple Conduct

• Guests must comply with the dress code and visitor regulations applicable to the Grand Palace and temples included in the tour.

• Modest clothing covering the shoulders and knees is required for entry into certain temple and royal areas.

• Guests wearing clothing that does not meet the applicable dress requirements may be refused entry or required to make appropriate adjustments before entering.

• Guests must behave respectfully within the Grand Palace and temple premises.

• Photography and video recording may be restricted in certain areas, including designated religious or royal areas.

• Shoes may need to be removed before entering designated temple areas.

• Guests must follow instructions issued by temple staff, security personnel, guides, and local authorities.

5. Transportation & SIC Pick-Up Policy

• Transportation is included only where specifically stated in the selected package.

• Vehicle type may vary depending on availability, group size, and operational requirements.

• Bangkok traffic may affect pick-up times, travel duration, sightseeing time, and the overall itinerary.

IMPORTANT – SIC (Seat-in-Coach) PICK-UP ZONE:

• For SIC tours, complimentary pick-up and drop-off are available only from hotels located within the designated SIC service zone.

• If the guest's hotel is outside the applicable SIC pick-up zone, HolidayKart will advise the guest of the nearest available designated pick-up point.

• In such cases, the guest is responsible for reaching the advised pick-up point by themselves at the confirmed time.

• HolidayKart will provide the applicable meeting point and, where available, the required instructions before the tour.

• Guests should allow sufficient travel time to reach the designated meeting point.

• Guests should be ready at the designated pick-up location at least 10–15 minutes before the confirmed pick-up time, unless otherwise advised.

• SIC pick-up times may be approximate because the vehicle may collect other guests from different hotels or designated meeting points.

• Failure to reach the designated pick-up point on time may result in the guest missing the tour. No refund or compensation will be provided for a missed tour caused by late arrival or failure to reach the designated meeting point.

6. Guide Services

• A guide is included only if specifically stated in the selected package.

• Guide language and availability are subject to the booking confirmation.

• Commentary and sightseeing arrangements may vary depending on local conditions.

• Guests are expected to follow the guide's instructions throughout the tour.

• The guide may adjust the sightseeing sequence where necessary due to crowd conditions, traffic, attraction restrictions, or operational requirements.

7. Grand Palace & Emerald Buddha Visitor Requirements

• The Grand Palace and Temple of the Emerald Buddha are active cultural and religious sites and must be visited respectfully.

• Entry is subject to the rules and regulations established by the relevant authorities.

• Certain areas may have additional security or visitor screening requirements.

• Guests must comply with any instructions issued by security personnel or palace and temple authorities.

• Access may be denied to guests who do not comply with applicable dress, behaviour, or security requirements.

8. Wat Pho & Reclining Buddha

• Entry to Wat Pho and the Reclining Buddha area is subject to the attraction's operating hours and visitor regulations.

• Religious ceremonies, maintenance, special events, or crowd restrictions may affect access to certain areas.

• Guests must follow the temple's dress code and conduct requirements.

• Photography may be restricted in designated areas.

9. Wat Arun Visit

• Entry to Wat Arun is subject to operating hours, local conditions, and applicable visitor regulations.

• Access to certain areas may be restricted due to maintenance, religious activities, weather, safety requirements, or other operational reasons.

• Guests should exercise appropriate care when using steps and elevated areas within the temple complex.

• Guests must follow instructions from the guide, temple staff, and local authorities.

10. Guest Responsibilities

• Guests must carry their booking confirmation or voucher during the tour.

• Guests are responsible for following instructions from the guide, driver, temple staff, security personnel, and local authorities.

• Guests should remain with the group and follow the agreed tour schedule.

• Guests must arrive at the designated pick-up or meeting point on time.

• Guests are responsible for providing accurate hotel, contact, and booking information.

• Appropriate and respectful behaviour is expected throughout the tour.

• Guests should ensure they are physically prepared for walking, standing, stairs, and movement between sightseeing locations.

11. Personal Belongings

• Guests are responsible for their personal belongings, including passports, mobile phones, cameras, wallets, and other valuables.

• HolidayKart and the tour operator are not responsible for loss, theft, or damage to personal belongings.

• Guests should avoid leaving valuables unattended in vehicles or at sightseeing locations.

• Guests should take extra care of their belongings in crowded tourist areas.

12. Weather & Unforeseen Circumstances

• The tour may be affected by weather, traffic, attraction closures, religious events, government restrictions, public events, security requirements, or other circumstances beyond reasonable control.

• The operator may modify the itinerary or sightseeing sequence when necessary.

• Where an attraction becomes unavailable, a reasonable alternative may be offered where possible.

• No compensation will be payable for changes caused by circumstances beyond the reasonable control of HolidayKart or the tour operator.

13. Children & Infants

• Children and infants are welcome subject to applicable ticketing, attraction, temple, and transportation requirements.

• Parents or guardians are responsible for supervising children and infants throughout the tour.

• Children must comply with all applicable safety, dress, and visitor regulations.

• Please refer to the separate Child & Infant Policy for detailed conditions.

14. Liability

• HolidayKart acts as a booking facilitator for the Bangkok City Tour and the services included in the selected package.

• The actual tour services may be operated by a local tour operator, transportation provider, guide, or other service provider.

• HolidayKart is not responsible for delays, traffic congestion, attraction or temple closures, itinerary changes, weather conditions, government restrictions, missed departures, or other circumstances beyond our reasonable control.

• HolidayKart is not responsible for losses arising from a guest's failure to follow the confirmed tour instructions, including failure to reach the designated SIC meeting point on time.

• Any refund, rescheduling, or alternative arrangement will be subject to the applicable tour operator's policy.

15. Acceptance of Terms

By completing a booking, guests confirm that they have read, understood, and accepted these Terms & Conditions, together with the applicable Cancellation & Refund Policy, Child & Infant Policy, and Privacy Policy.

Guests also acknowledge that they have been informed of the applicable transportation arrangements, including the SIC pick-up zone and designated meeting-point requirements where applicable.

Grand Palace + Emerald Buddha + Reclining Buddha + Wat Arun

Last Updated: July 2026

1. Cancellation 24 Hours or More Before the Tour

Cancellations made at least 24 hours before the scheduled tour departure time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled tour departure are non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are 100% non-refundable.

• No refund will be provided for guests who do not arrive at the designated pick-up point.

• No refund will be provided for guests who are unavailable at the confirmed pick-up time.

• No refund will be provided for unused services due to personal reasons or changes in travel plans.

4. Late Arrival

Guests are responsible for being ready at the confirmed pick-up time.

If a guest's delay causes the tour to be missed or prevents the scheduled itinerary from being completed, the booking will be treated as a no-show and will be non-refundable.

5. Date Changes & Rescheduling

Requests to change the tour date must be made at least 24 hours before the scheduled departure and are subject to availability and approval.

Requests made within 24 hours may be treated as cancellations and will be non-refundable.

6. Temple Closure or Restricted Access

If the Grand Palace, Wat Phra Kaew, Wat Pho, Wat Arun, or a specific area becomes temporarily unavailable due to religious ceremonies, maintenance, security restrictions, government regulations, or other circumstances beyond the operator's control, the operator may provide an alternative sightseeing arrangement where reasonably possible.

Such changes do not automatically qualify for a full refund.

7. Weather, Traffic & River Conditions

Weather conditions, heavy Bangkok traffic, road closures, public events, or river conditions may affect the tour schedule.

Such delays or itinerary modifications do not automatically qualify for a refund.

8. Refund Processing

Approved refunds will be processed through the original payment method wherever possible. The time required for the refund to reach the guest's account may vary depending on the payment provider or bank.

9. Final Cancellation Terms

The cancellation conditions stated on the booking confirmation or tour voucher will apply to the specific reservation. Where special promotional or tour-operator-specific conditions apply, those conditions will prevail.

Grand Palace + Emerald Buddha + Reclining Buddha + Wat Arun

Last Updated: July 2026

At HolidayKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you enquire about or book this Bangkok City Tour through our website.

1. Information We Collect

To process and manage your booking, we may collect:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Travel Date

• Number of Guests

• Hotel or Pick-up Details

• Special Requests or Requirements voluntarily provided by you

• Dietary Requirements, where relevant

• Information reasonably necessary for arranging the tour

• Payment information required to process your booking

2. How We Use Your Information

Your information may be used to:

• Confirm and manage your tour booking

• Issue booking vouchers or confirmations

• Coordinate with the tour operator, guide, driver, and attraction providers

• Arrange transportation where included

• Communicate pick-up locations, timings, and tour updates

• Provide customer support before, during, and after the tour

• Process payments and refunds, where applicable

• Comply with applicable legal and regulatory requirements

3. Information Sharing

We may share only the information reasonably necessary to fulfil your booking with:

• Tour operators

• Transportation providers

• Tour guides

• Grand Palace or temple operators, where required

• Boat operators, where river transfers are included

• Payment service providers

• Government authorities or official bodies where required by law

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payment Security

Payments may be processed through secure payment gateways or authorised banking channels.

HolidayKart does not intentionally store complete credit or debit card details when payments are processed through third-party payment providers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

5. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember your preferences

• Analyse website traffic and usage

• Improve website performance

• Enhance your browsing experience

You may disable cookies through your browser settings, although this may affect certain website functions.

7. Data Retention

Your personal information is retained only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes or complaints

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications at any time

• Ask questions about how your personal information is collected or used

Requests may be subject to applicable legal or operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking for this Bangkok City Tour through HolidayKart, you acknowledge that you have read and understood this Privacy Policy.